ADSL Trouble shooting

Adsl trouble shooting guide.

  1. Unplug all telephones and other devices including any filters from your phone sockets and see if your modem/router will work when plugged directly in to the socket.

  2. Try plugging your modem/router directly in to the master socket.

  3. Behind the master socket there is a "test socket". You can undo the 2 screws on the faceplate and access the test socket. Do not however remove the actual socket or expose any of the BT wiring. 
NTE adsl faceplate



If your problem is resolved at stage 1 or 2 then its likely a problem with either your filters or the way any extensions are wired up.
~ Check that you have installed your filters correctly.
~ Add one piece of equipment and filter at a time so that you can track down where the problem lies.
If BT find that your problem is at these stages they will in all likelyhood make a charge for being called out.

If your problem is solved at stage 3 and particulary if you were having problems related to a low SNR margin then consider replacing the faceplate on your master socket with a special NTE5 adsl faceplate.

adsl faceplate
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