VoIP - Standard

VoIP Enrich is a multi line, multi extension system that is a hosted Voice over IP service designed for multiple users and small to medium sized businesses. Each VoIP Enrich account can accommodate multiple UK geographical or non geographical numbers and allow multiple users to share the same account features. This is suitable for small to medium businesses, providing all of the features of VoIP Express plus all the features you would expect to find in a full multi line phone system.

Auto Attendant – This is an automated answering system which routes calls to the appropriate extension or group based on caller responses to the voice prompts defined by your customers. Auto Attendant replaces the human operator and therefore is considered to be a key telephone system feature that helps businesses to reduce costs and increase efficiency.

Hunt Group – You can pre-define a group of users/extensions and enable incoming calls to be routed within this group until they are answered. This is a very simple way of ensuring that the incoming call is retained. There are two routing strategies that you can select. These are: ‘Ring All’ (to ring all users in the group at the same time) or ‘Round Robin’ (to ring users consecutively). Callers hear a ringing tone when the call is being routed to the hunt group. You can also include external numbers in this, for example mobile phones or other landlines.

Call Queue – The Enrich Call Queue serves the same functionality as a Hunt Group but boasts more advanced features. Firstly, it has more routing strategy options. In addition to Ring All and Round Robin, your customers can choose ‘Least Recent’ (to always ring the user who received an incoming call least recently), ‘Fewest Call’ (to always ring the user who receives the fewest incoming calls) and ‘Random’ (to ring randomly between users). Secondly, the Call Queue also offers a ‘Music on Hold’ option in addition to the traditional ringing tone to present a more professional image to callers.

The VoIP Enrich service includes one of each of the above features as standard. You can have additional Hunt Groups and Call Queues for an additional monthly charge.

Web-based VoIP Enrich User Portal – This is an online portal where you can manage your VoIP Enrich account. This is a very easy way to manage a VoIP account wherever the users are. All the call features can be edited on the User Portal and any changes made on the portal are updated immediately.

UK geographical (01/02) or non geographical (0845) Number– Each VoIP Enrich Account includes one UK geographical or non geographical number and your customers can upgrade the account by adding additional DDI numbers to accommodate more users.

Extension number – Each DDI number is allocated with an internal extension number. This allows your customers to make internal calls by just dialling the extension number.

Voicemail – One voicemail per DDI/extension number. Customers can retrieve voicemail from their phone and by email (voicemail will be delivered to a designated email address as a WAV file).

Follow Me – Extension users can forward incoming calls to up to 5 different telephone numbers (which can be either internal or external numbers) via the User Portal. Follow Me numbers can be setup to ring consecutively, or to ring all 5 numbers at the same time.

Extension-level outgoing call permission – The Administrator can setup outgoing call permissions at extension level. The Administrator can bar all outgoing calls from an extension user, or bar certain types of outgoing calls (such as premium rate calls or mobile calls) only.

Real-time call data – All call information is available on the User Portal in real-time for information and monitoring purposes.

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